IBM Support

Namtek and our Services Team has extensive experience with IBM servers, storage, and networking hardware. Namtek and our Services Team has assisted thousands of enterprise organizations maintain and extend the life of their IBM hardware.

Our team has been supporting IMB servers and hardware for more than 25 years. The team of experienced technicians ensure services and support are delivered to the standards and requirements of clients. In recent years our team has evolved it into a best in class services organization that offers maintenance, professional services and staff augmentation.

IBM Total Storage, Optical Library, N Series, Blade Center, FlashSystem and zSeries

  • Onsite Labor
  • Onsite Parts Replacement
  • Remote Onsite Trouble Shooting
Flexible service levels
Customize your service level by adding or removing equipment from your contract at any time.
Security Services

To set up a consultation, call us today at (603) 488-6600

7 x 24 x 4

24 Hours a Day, 7 Days a Week

Phone Based Diagnosis

Onsite Field Engineer In 4 Hours

5 X 9 X 4

8 am to 5 pm Monday through Friday

Phone-Based Diagnosis

On-Site Field Engineer in 4 Hours

Next Day

Initial Phone Based Diagnosis

On-Site Field Engineer

Replacement Parts

IBM Certifications

IBMAS400

IBM Netfinity- xSeries

IBM 2105/6000/8000 Disk Storage

IBM RS6000- pSeries

IBM Mainframe- zSeries

IBM 4394/3584 Tape Library

IBM InfoPrint 2105/2107 enterprise printers

IBM 9391/92/94/95 RAMAC DASDIBM 3745/46 Controllers

Storage Hardware

IBM Total Storage Disk Systems

IBM Ultrium

IBM MagStar

IBM Optical Library Data Server

IBM RAMAC Virtual Disk Array

IBM DS Series

IBM EXP Series

IBM N Series

Server Hardware

IBM BladeCenter

IBM System Storage

IBM iSeries

IBM TotalStorage

IBM FlashSystem

IBM XIVIBM pSeries

IBM xSeriesIBM Storwize

IBM zSeries (Mainframe)IBM Power

IBM solutions are designed to meet the needs of a variety of IT setups in the data center. Our solutions provide end of warranty and end of service life support, first call services and remote monitoring for IBM systems.

Namtek Support Can Include;

  • 24x7 coverage window US Based help desk with 1-hour call back
  • Collaborative call management
  • Hardware support
  • Remote problem diagnosis and support
  • Onsite hardware support
  • Replacement parts and materials
  • 4 Hour Onsite response time for hardware support
  • Work to completion
  • Escalation management
  • Phone Home Remote support solution (for eligible products only)
  • OS Support.
  • Preventative Maintenance