HP Support

Namtek and our Services Team has extensive experience with HPE servers, storage, and networking hardware. Namtek and our Services Team has assisted thousands of enterprise organizations maintain and extend the life of their HPE hardware.

Our team has been supporting HP servers and hardware for more than 25 years. The team of experienced technicians ensure services and support are delivered to the standards and requirements of clients. In recent years our team has evolved it into a best in class services organization that offers maintenance, professional services and staff augmentation.

HPE: 3PAR, EVA arrays, MSL Libraries, LeftHand, MSA arrays, MDS arrays

  • Onsite Labor
  • Onsite Parts Replacement
  • Remote and Onsite Trouble Shooting
Flexible service levels
Customize your service level by adding or removing equipment from your contract at any time.
Security Services

To set up a consultation, call us today at (603) 488-6600

7 x 24 x 4

24 Hours a Day, 7 Days a Week

Phone Based Diagnosis

Onsite Field Engineer In 4 Hours

5 x 9 x 4

8 am to 5 pm Monday through Friday

Phone-Based Diagnosis

On-Site Field Engineer in 4 Hours

Next Day

Initial Phone Based Diagnosis

On-Site Field Engineer

Replacement Parts

HPE Server Hardware

Alpha-DEC

BladeSystem

HP/PA

Integrity NonStop & Superdome

MediaSmart, NetServer, ProLiant

RP Series & RX Series

HPE Storage Hardware

3PAR &  LeftHand

MSL / ESL / EML / VLS Tape Libraries

StoreEasy / P2000, P4000

StorageWork ESL E-Series & Enterprise Virtual Arrays

StorageWorks Modular Array MSA

StorageWorks Virtual Library System & StoreVirtual

StorageWorks Virtual Library Systems & SureStore

StoreServ Storage

HPE Networking Hardware

Core, Distribution and Edge

Procurve Switches

Procurve Routers

Procurve WiFi

Aruba

Colubris &3 Com

 

HPE solutions are designed to meet the needs of a variety of IT setups in the data center. Our solutions provide end of warranty and end of service life support, first call services and remote monitoring for HPE systems.

Support Can Include;

  1. 24x7 coverage window US Based help desk with 1-hour call back
  2. Collaborative call management
  3. Hardware support
  4. Remote problem diagnosis and support
  5. Onsite hardware support
  6. Replacement parts and materials
  7. 4 Hour Onsite response time for hardware support
  8. Work to completion
  9. Escalation management
  10. Phone Home Remote support solution (for eligible products only)
  11. OS Support.
  12. Preventative Maintenance

Currently we have the following credentialed personnel available on a Project Basis;HP 9000 Server, HP Service One, HP UX CSA, HP Admin Windows Server, HP Network Attached Storage, HP Network Admin, HP MS Exchange Server, HP DEC/Alpha Servers